About PREPA Net
48 Muñoz Rivera Avenue
Comercial Build. Aqua Blue at the Golden Mile
San Juan, PR, 00918
PO Box 195600
San Juan, PR 00919-5600
+1 (787) 705-9950
+1 (787) 625-9951
NOC Support Line
Dedicated Internet Access (DIA)
Today’s business transactions rely on Internet access to support business functions like email, web browsing and access to mission critical applications. PREPA Networks High performance Internet Access Service offers high-speed, multiple Tier 1 connections, diverse submarine cable routes and many other options to help businesses get on-line efficiently and affordably. If your business requires a reliable and dependable Internet access connection the PREPA Networks DIA is the right choice.
Collocation Services HUB787®
Collocation Services are a critical element of today’s business evolution. With high data growth, and storage requirement increasing projections, collocation services has become the IT main option for businesses. PREPA Networks can help your business with collocation services options in Puerto Rico, Miami and New York. Please contact us and inquire about our collocation options. View our Collocation facilities here: HUB787 Video
Ethernet Transport Services (ETS): from 100Mbs to 10G Ethernet
PREPA Networks’ Ethernet Transport Services combine the reliability of the most robust and advanced network in Puerto Rico and Ethernet with next-generation transport optical technology to deliver the most reliable carrier class Ethernet Service in Puerto Rico. ETS are provided with SLAs (Service Level Agreement) to meet high performance requirements that support critical business application traffic.
Private Optical Networks Solutions
PREPA Networks’ private optical networks solutions are designed and built to meet the needs of today’s growing businesses. Our expert engineering team can design, build and maintain a state of the art optical network for your business that supports multiple protocols and applications.
PREPA Networks’ Managed Services can support your IT team with flexible and reliable solutions designed to meet your technical requirements. Our engineering team specializes in solutions that prevent downtime of critical applications. With extensive network knowledge and operational experience PREPA Networks’ team is the right choice to manage, monitor and maintain your network solutions.
NOC & Support Services
At PREPA Networks, we make the network a top priority. We provide network support around the clock for your business-critical communications needs.
PREPA Networks’ Operations Center (NOC) provides 24/7 network monitoring and proactive maintenance to detect and prevent potential hazards.
PREPA Networks’ NOC is equipped with the latest technology to identify and resolve potential problems before they arise.
NOC services include:
- Proactive Monitoring and Management
- Fault Management
- On-site Maintenance Support
- Performance Management and Reporting
- Continuous life-cycle management including: Configuration Management, Service Upgrades (increase, moves, and changes), Service Evolution Planning
- Assigned customer service representative for proactive account management and a single point of contact for all service inquiries and help requests.
- Escalation Management
- Advanced Technical Support
- SolarWinds network monitoring tool, 24×7, secure access